I’m a fan of silly things – they usually make me smile , but sometimes I end up just scratching my head and wondering why people do silly things when they don’t intend to. And more and more frequently I see people doing sill things in social spaces.

Your community ( or audience, or market) needs to be the prime consideration when you write or say things, so I am stunned  by many real estate people who  think their audience needs to be interested in the things they want them to be interested in. I reserve  ReReflections for the comments on the real estate industry that are so peculiarly mine that I ‘m not sharing them over at AgentGenius. My social media thoughts are either published there or at www.smminstitute.com or www.buzzbuilderz.com. My blog posts that might be of interest to consumers find their way to either MovePhilly or C21AgVoices. Not because I want my writings to be hard to find, but because I want to be saying things that are relevant to specific readers.

It not a new phenomenon but before the advent of social media, we needed to be present to hear real estate agents say silly things. For example, an agent might tell a client whose listing was expiring “You can’t list your property with someone else – I’ve really spent a lot of time working on it”.  Why does the seller care? Their property isn’t sold and their needs are not being met. and they still needed to sell the property.  A more relevant tactic would have been to give them a reason to stay listed that made sense. Perhaps a discussion of their pricing and marketing position combined with a comparison of the marketing efforts  of the current and prospective real estate companies.  It might not have convinced the client to extend the listing, but at least the conversation would have been relevant instead of simply self-centered.

Today, poorly informed  agents who use social networks to broadcast commercial messages make their lack of thought a public spectacle. The “Facebook listing” is an iconic example of abuse.  With listings reiterated in thousands of places through IDX feeds and listing syndication, putting listing information or open house information in a social environment demonstrates not only a lack of concern for the other members of your community, but a lack of respect for your “friends”.

By demonstrating lack of relevance in your content, and a disregard for the social context, you demonstrate disrespect for your ‘friends’  that results in a dismissal of your message and a reduction in your online relevance .

Recently, I saw an interchange on Facebook that went like this:

When I read this he sounds like a multi-level-marketer talking about “income potential” . No one cares what you make (unless you’re paying their bills) – they care about things that impact them or your relationship with them. Not to mention the fact that the whole response might have been better placed as a message rather than a wall post.

And while we’re talking about advertising disguised as social interaction – how about this;

Where is the engagement in this blind solicitation? Who could be silly enough to think that this person cares about their career ? This could easily have been lifted from a bus bench billboard – is that what we perceive our social network values?

I think that talking about work in social settings can be appropriate , just as it would be in face to face settings. For example, you might say in a social setting that you had a tough time working with sellers to obtain a listing, but you probably wouldn’t whip out a flyer for the property and give it to the guests.  If we could just take a moment to think about whether we would do something in person that we’re about to do on-line, it might really improve the quality of our communications, and the bonds we have wth our communties,

In a recent search, I noticed a post by another brokerage firm about a relationship with RealtyTrac that was promulgated by their national franchise. .

It reminded me why I hate salespeople sometimes.

This post would indicate to a real estate consumer that the agent and firm had some benefit through the publication of their third party information, and that this would make them some kind of foreclosure experts. And while the writer is a pleasant enough person, and just trying to create a business advantage for themselves, its just nonsense, and its frankly misleading – though I will give them the benefit of the doubt and assume that it is unintentionally misleading.

I have been selling foreclosures for 21 years in Philadelphia, Bucks, Montgomery, Delaware and Chester Counties, and for the past year or two also in Burlington, Camden and Gloucester counties in New Jersey. I have also been an active real estate investor for even longer than that, so I think that I would be considered an expert in the marketing, purchase and sale of foreclosure properties. From my experience I know that , for the most part third party relationships like the one touted by this broker don’t work. And I know that for the past 21 years, most of the calls from services like these that I received were from people that were calling on outdated properties that were published long after they were sold and settled.

Third party listings of foreclosures have a number of problems. As I mentioned, their information is often outdated.They often provide too much information seeming to provide value but muddying the waters for most consumers – for example “pre-foreclosure” data which is useless to most of their subscribers. The source of the information is not disclosed in many instances, and is therefore questionable. For real estate professionals, the third party information is less accurate than the Multiple Listing Service .

I understand the need for the third party company to sell subscriptions, and their right to advertise and boast about their services to do so. And I understand the need for the national franchise to create affiliate relationships to obtain income opportunities and to position themselves as providing value to their franchisees, I even understand the writer pimping this out as a benefit to the public – but it is indicative of their lack of understanding about the product and the foreclosure product that they even do so. It just burns me up that they are so busy posting something to appear at the front of the pack, that they don’t take the time to actually determine if it accomplishes that before they publish.

As salespeople I think we have an obligation to balance our need to market with the need to be genuine and transparent. Its too easy to lay claim to expertise when you’re writing alone in your home or office. Don’t just claim a position, have the position. Be the expert you claim to be – or claim to be the expert you are.

Tomorrow morning I fly out to Atlanta for ReTechSouth.

The conference has grown into a pretty substantial it event describing itself as;

A place where agents, brokers, lenders, builders and many other real estate industry practitioners could join together to collaborate on how technology can improve business

Sounds pretty good doesn’t it? And I’m very impressed by the people that will be speaking at the conference, Jeff Turner, Ginger Wilcox, Teresa Boardman, Kelley Koehler, Ines Hegedus-Garcia, Todd Carpenter, Joe Ferraro, Rob Hahn, a ton of other great speakers, and (less impressively) me.And, for people that really know their stuff, there is an opportunity to meet the real BoomerJack Boardman. Obviously, the level of information to be passed here is only surpassed by the multitude of awesome social networking rock stars (your author not included).

I’m very excited because I’m moderating the Cage Match of the Century – a ginormous stupendous spectacle of a debate between those two Web 2.0 giants, Joe Ferraro of Sellsius.com fame, and Rob Hahn A.K.A. The Notorious R.O.B. And you dear reader are going to hear about it first right here!

On Friday at ReTechsouth, Joe will be the Pasha of Positivity, arguing the Pro stand on every question while Rob (a usually bright pleasant and positive gentleman) will become the raging Ninja of Negativity! Based upon their thorough and exhaustive academic and practical backgrounds, they will enlarge the mind through their exploration of four important questions:

1. Should Agents Blog?
2. Is there a Place in Social Networking for Shameless Self-Promotion and Advertising?
3. Does Size Matter? AKA Your Importance in Social Media is determined by the size of your…. followers
4. Nobody needs a broker!

From the conference calls to set this up and choose our topics, to the emails we have exchanged, colored by my own opinion of these two smart guys, I anticipate a ton of fun and even more information. So if the idea of two attorneys fighting while moderated by a seasoned real estate broker (someone spilled pepper on me this morning) is at all intriguing to you , I hope you’ll be there when we kick it off Friday at 11 AM on the main stage.

Twitter PR Strategy, originally uploaded by ogilvyprworldwide.

With the limited budgets of many real estate brokers and agents, Social Media is bcoming a place where you need to be if you want to increase your sphere of influence and obtain new business opportunities.

This chart, has a social media life of its own. Created to explain a strategy for use on Twitter, then posted to Flickr, it was given additional exposure on Facebook by Teresa Boardman of St. Paul. It then came to my attention (I am interested in almost everything that Teresa does or posts) and I am sharing it here with you on my blog.

So aside from clearly defining the great opportunity that Twitter presents to businesses and individuals, its own life and the path of its travel to your attention is pretty neat as well. Imagine if this were a piece of information with your name on it…

It seems that everyone is always trying to improve on the poor old “For Sale” sign.

I was reading a recent Blog at Sellsius which speaks about  Custom Fit Realtyin Wisconsin who  is using Matrix codes on its house for sale signs to reach mobile users. The company’s new technology allowing buyers to take a photo of a “For Sale” sign on a house, and then get taken to the property information through their smart-phone browser.

I’ve got to say I was underwhelmed. While this latest piece of technology is pretty neat, and one that I would want to try just because I like to play with toys. I don’t think it ie unique or even new. People have been inventing ways to disintermediate the salesperson as long as there have been sales signs. Without thinking deeply I can think of…

• “Talking” Houses – FM transmitters that play the property information for the potential buyer. This is actually more efficient since almost every auto today has an FM receiver, while not every phone is a smart-phone.
• Property Brochure Boxes – OK , so this is a little Lo-Tech, but come on, its doing the same thing isn’t it? And it has the advantage of being a little more durable and easier to share than the site on a cell phone.
• Marketing Voice Mail Boxes which use a code number on the sign to allow people to call for property information. Again, every mobile phone user can do this, while the smart-phone, though more common is not yet ubiquitous.
• Single Property websites posted on the property sign
• MLS number and Company Web site printed on Yard Sign Riders

All of these marketing support systems have one thing in common however. You need to have located the property, and be sitting in front of it to utilize them. So the marketing system that worked here is obviously the Yard sign – the original real estate technology to advertise a property for sale. (In all fairness, they might have located the property through print advertising, but if they had called the office or seen the property on a website, they would have already had the information these systems provide)

 We need to remember that the purpose of a real estate brokerage is to make money, and that under the most common current business model, that means that our sales associates need to interface with consumers at the earliest possible point in the sales curve. So why would we want to provide them with yet another method of avoiding contact with a sales associate , who should  be able to provide them with better information than a website , pre-recorded message or property flyer?

Image via CrunchBase

A Couple of days ago, a press release was sent out that said , in part

NEW YORK, Nov. 12, 2008 – ForSaleByOwner.com today announced that it has become the nation’s first “by owner” real estate website to enable home sellers to advertise their home on Realtor.com without appearing on a local Multiple Listing Service (MLS). This new direct access to Realtor.com follows the May 2008 settlement between the U.S. Department of Justice and the National Association of Realtors.

“The DOJ-NAR settlement benefited consumers by giving them access to Realtor.com without the expensive cost of a commission fee,” said Greg Healy, Vice President of Operations at ForSaleByOwner.com. “We’re proud to be the first to offer this new consumer-friendly access to Realtor.com. In today’s challenging housing market, sellers need cost-saving ways to sell their homes.”

“Our typical home seller saves nearly $13,000 in commission and this new access to Realtor.com will help even more people sell their home without using the services of a real estate agent,” added Healy.

Realtor.com is a popular real estate website that attracts nearly five million monthly visits. The new Realtor.com Showcase Listing service from ForSaleByOwner.com will allow sellers to have their homes marketed on Realtor.com, and interested buyers will be able to directly contact these sellers.

The press release generated a ton of interest in real estate circles. Agents were stunned, and the connection between the National Association of REALTORS and REALTOR.COM (the official Web site of the National Association of REALTORS® operated by Move Inc) generated astonished and angry reactions from real estate professional all over the country.

In fact, the press release was inaccurate, self-serving, and misleading. It referenced the NAR/DOJ settlement earlier this year as if that was the source of the relationship between the company and REALTOR.COM, indicating that unrepresented sellers would now be able to list their properties through the company and have the properties exposed on REALTOR.COM. The truth was forthcoming shortly when the following information was provided by NAR, but the RE.Net being what it is the truth has to battle back against the first onslaught of inaccurate information.

Here are the clarifications NAR and REALTOR.com published to set the record straight 

1) The settlement agreement between NAR and the U.S. Department of Justice made no provision to allow unlisted properties, such as “for-sale-by-owner,” to be posted on REALTOR.com.

2) ForSaleByOwner.com does not in any way enable home sellers to advertise their home on REALTOR.com without broker representation; every property on REALTOR.com must be listed by a licensed real estate broker.

3) REALTOR.com has not authorized ForSaleByOwner.com to resell REALTOR.com’s Showcase Listings Enhancement package.

4) There is no relationship between ForSaleByOwner.com and REALTOR.com.

5) There are no unrepresented homes on REALTOR.com. Every property on REALTOR.com must be listed by a licensed real estate broker, and unrepresented properties would not qualify to be submitted to a REALTOR®-owned and operated MLS.

REALTOR.com® has asked ForSaleByOwner.com to issue a retraction. ForSaleByOwner.com did not discuss in advance the statements in its press release with REALTOR.com® nor did it request or receive permission to use the REALTOR.com® name in its press release.

I would be more upset about the misrepresentations made by Forsalebyowner.com if I did not have a low personal opinion about their marketing strategies to start with. However I guess that if they position themselves as some sort of consumer advocates, the truth isn’t as important to them as it is to the rest of the real estate practitioners around the country.